Privacy Policy of LYNX OPTIX EYEWEAR INC.

Last updated: [01 April 2024]

At LYNX OPTIX EYEWEAR INC., we take your privacy seriously. This privacy policy outlines how we collect, use, store, and protect your personal information when you use our services, especially our online store for prescription eyewear.
By using our services, you agree to the practices described in this policy.

 

1. Data We Collect
When you create an account and use our website, we collect the following information:
– Identity: name, gender, age
– Contact details: postal address, email address, phone number
– Medical information: your optical prescription provided by you or your eye care professional
– Account information: password, preferences, order history
We do not collect or store your banking or payment details.

 

2. Purpose of Data Use
Your data is used solely for the following purposes:
– Processing and shipping your orders
– Creating and managing your customer account
– Communicating with you (notifications, customer support, confirmations)
– Verifying or clarifying your prescription (with your consent)
– Improving our services (anonymous analytics)
– Complying with legal obligations
In the future, some non-medical data may be used for targeted advertising, only with your explicit consent.

 

3. Data Sharing
We share your data only with:
– Technical service providers acting on our behalf (hosting, support), who are bound by strict confidentiality agreements
– Your eye care professional, if you authorize us to validate your prescription
– Legal authorities, if required by law
We do not currently share your data with external commercial partners.

 

4. Consent
By using our services or providing your information, you consent to its processing as described here.
You may withdraw your consent at any time, except where certain data must be retained for legal or contractual reasons.

 

5. Data Security
We implement technical and organizational measures to protect your data from loss, unauthorized access, alteration, or disclosure.
However, no transmission or storage method is completely secure. You use our services at your own risk.

 

 

6. Your Rights
In accordance with applicable laws (e.g., GDPR, Quebec’s Law 25, California’s CCPA), you may:
– Access your personal data
– Correct or update it
– Request its deletion (within certain limits)
– Object to specific processing
– Request data portability
You may exercise these rights via your customer account or by contacting us at support@lynxoptix.com.

 

7. Children’s Data
Our services are intended for adults. If a parent places an order for a child, they are responsible for entering the data.
We do not knowingly collect data directly from minors.

 

8. International Transfers
Your data may be stored or processed in Canada, the United States, or other countries. By using our services, you consent to such transfers even to jurisdictions where data protection laws may differ from those in your country of residence.

 

9. Modifications
This policy may be updated at any time. Any changes will be posted on our website with the updated date.
Continued use of our services constitutes acceptance of the updated policy.

 

10. Contact Us
If you have any questions regarding this policy or your personal data:
📧 support@lynxoptix.com